Privacy Policy

At The Beauty Works, we are committed to protecting and respecting your privacy.

This Policy explains how when and why we collect personal information about people who visit our Salon, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By consenting, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@thebeautyworkstowcester.co.uk

How do we collect information from you?

We obtain information about you when you register with us, for example, when you subscribe to our website, contact us to book an appointment, or book online.

What type of information is collected from you?

The personal information we collect might include your name, email address, and Phone number. This information is stored securely in our cloud based clinic software Phorest. https://www.phorest.com/

How is your information used?

We use your information to:

Create a unique customer record
Contact you regarding changes to appointments

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil legal obligations. We will hold your personal information on our systems for as long as is necessary.

We are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.

Where is your personal information stored?

We subscribe to a salon booking system called Phorest. This is a secure cloud based system that our salon stylists and administrative staff access via a password protected log in. For more information regarding Phorest visit www.phorest.com

Who has access to your information?

We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
Only our salon stylists have direct access to your records

Our administrative staff have access to your personal details for the purposes of administration. This will include contacting you to book, cancel or change an appointment, in response to a general enquiry, or to let you know of any important changes in our Salon such as opening hours and changes in salon staff who are involved in your service.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want appointment reminder communications from us then you can opt out at any time. We would point out that we offer reminders as a courtesy to help you remember your appointment.

We do like to keep our customers informed from time to time about new services and improvements in our salon. We will not contact you for marketing purposes by email, phone or text message, without your permission. You can opt out of marketing communications from us at any time.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hello@thebeautyworkstowcester.co.uk

You have the right to ask for a copy of the information we hold about you

Security precautions in place to protect the loss, misuse or alteration of your information. Your personal data is accessed by us via password protected computers and IPads. Your personal data is not stored on these devices but kept on secure servers operated by Phorest, our management software programme. You can view their privacy details at www.phorest.com.

Cookies

As with most websites, our website does use cookies which are small files downloaded to your computer to improve your experience. They are mainly used to remember your browsing preferences such as information you may enter on one of our contact forms. If you would like any more information about this then contact us.

Links to other websites

Our website may contain links to other websites. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Children's Privacy

We do not collect the personal data of children under the age of 13 without parental or guardian consent. If you believe that we hold any information from or about a child under age 13, please contact us and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2023